Shipping & Return and Payment & Refund

Shipping Policy

Welcome to Rhine Solar Ltd online store! Currently, we are offering two ways to get the ordered products on this store. First option is to pickup the products by visiting our factory and second option is to get them delivered to you at a nominal shipping fees per order.

Your ordered products can be picked by visiting our factory location as per details and schedule shown. The pickup schedule is tentative and we shall communicate through email, phone call or whatsapp about the exact date and time of product pickup.

Please note that we require minimum 3-5 days to prepare, pack and hand deliver (at our location to you or courier partner) your order. This is minimum time period and depending on quantities ordered or any other situation, this time could be extended by us at our sole decision. We shall however do our best to inform you about the status of your order and delivery schedule. Please feel free to contact us in case you have any query further.

Return & Refund Policy

In case you have placed your order and paid for the same and still your order is under processing, you can contact us by email to get it cancelled against full refund of the amount. However, if the order has dispatched by handing over to courier partner, the same cannot be returned back and comes under the refund. In case you got the product in unusable condition, you can contact us for replacement. We will do our best to resolve the concern as fast as we can.

We do not accept request for refunds due to nature of our products and services. The customer can replace product with 7 days of purchase only if proved to be defective in manufacturing process. The labels and packing of the product must be preserved during replacement. Rhine Solar Ltd. reserves rights to accept or decline replacement request at their sole decision. If request accepted, it may take 1-2 weeks to deliver the replacement, depending on the situation and stock availability. We shall keep you updated regarding the same through email, WhatsApp or phone call/sms.

Payment Options

We accept payment by PayU Money Secure Payment Gateway, Cash and Bank Transfer (NEFT/RTGS/UPI). The order amount must be paid in full before delivery of products.